Our environmental performance
Our AMP7 key performance indicators for building a greener North West are...
...achievement of our Better Rivers commitments, our carbon pledges relating to renewable energy, green fleet, peatland restoration and woodland creation, and the Environment Agency’s Environmental Performance Assessment.
100%
delivery of this year's Better River milestones
Good progress
against our ambitious carbon pledges
4-star ‘industry-leading’ rating
from the Environment Agency (EA) in the latest EPA assessment for 2023
Our social performance
Our AMP7 key performance indicators for building a healthier North West are...
...colleague engagement, customer satisfaction as measured through our ranking within Ofwat’s C-MeX survey, and the number of customers lifted out of water poverty.
87%
colleague engagement, outperforming the UK high performance norm
Second quartile
We continue to be the highest-performing listed company in Ofwat’s customer measure of experience (C-MeX), ranked sixth out of all the WaSCs, and eighth out of all 17 companies
>96,000
customers lifted out of water poverty during AMP7
Our governance performance
Our AMP7 key performance indicators for building a stronger North West are…
...our capital programme delivery incentive, community investment, and our ratings and rankings against a range of trusted investor indices.
99.6%
against our capital programme delivery incentive measure of efficiency
£9.8m
direct investment made into North West communities this year, bringing the total to £21.6 million over AMP7
Upper quartile
across a suite of trusted investor indices
Our financial performance
Our financial AMP7 key performance indicators include...
income statement, balance sheet, regulatory and investor return metrics to provide a snapshot of our performance for the year.
Our EU taxonomy assessment
We have undertaken our first voluntary assessment this year of how we align with the EU green taxonomy.
Read more about our EU taxonomy disclosure
£634m
underlying operating profit increased largely due to increased revenue allowance partly offset by higher costs as a result of growth in the underlying asset base and inflationary pressures
60%
gearing remaining comfortably within our 55-65% target range, supporting strong investment grade credit ratings
51.85p
dividend per share, an increase of 4.2%, in line with our policy of targeting an annual growth rate of CPIH inflation
49.6p
underlying earnings per share
6.1%
AMP7 cumulative return on regulated equity on RoRE, outperforming the base return of 4.0%. Annual performance of 1.1% was impacted by the phasing of totex
+2.8%
total shareholder return for the year, behind the FTSE 100 return, but sits between the performance of our listed water company peers
Downloads
Operational performance
Financial performance
Financial statements
Our EU taxonomy disclosure
